Orders are processed only after Research Account approval and payment confirmation. Processing time is typically [X] business days from order confirmation. You will receive a shipment notification with tracking information once your order leaves our facility.

Temperature-sensitive compounds are shipped with insulated packaging, gel packs or dry ice as required by the specific product, and, where applicable, a temperature indicator or data logger. Cold-chain shipments are timed to minimize transit duration and are typically shipped [Monday–Wednesday] to avoid weekend transit delays.

Cold-chain shipments may require an adult signature (21+) upon delivery. The Company is not responsible for product degradation resulting from delivery delays caused by the carrier, incorrect shipping information provided by the buyer, or failure to receive a shipment requiring signature.

We currently ship to verified Research Accounts within the United States only. We do not ship internationally at this time. We reserve the right to decline shipment to any address that is a residential address without a corresponding verified institutional account.

Shipping costs are calculated at checkout based on package weight, cold-chain requirements, and destination. We ship via [CARRIER NAME(S)] and select expedited service by default for temperature-sensitive items.

If a package arrives with visible damage, a broken temperature indicator, or signs the cold-chain was compromised (e.g., dry ice fully sublimated well ahead of expected transit time), contact us at [SUPPORT EMAIL] within [24–48 hours] of delivery with photos of the packaging and product. We will evaluate and, where appropriate, issue a replacement or credit per our discretion.

The buyer is responsible for providing an accurate shipping address. The Company is not liable for orders delayed, lost, or misdelivered due to incorrect address information provided at checkout.

For questions about an order in transit, contact [SUPPORT EMAIL] with your order number.

This policy may be updated at any time to reflect changes in carrier requirements or internal procedures. The version in effect at the time of your order applies to that order.